Refund policy

Cuchara Mountain Park Return Policy

Welcome to the Cuchara Mountain Park Return Policy page. We want you to be completely satisfied with your purchase. As we offer a mix of final-sale passes and print-on-demand (POD) items fulfilled by a third-party, our policy is divided to ensure clarity regarding returns, claims for defective items, and pass sales. Please read the sections below carefully, as they outline the specific conditions under which returns, exchanges, or claims can be processed.

1. Claims for Errors and Damages (Print-on-Demand Items)

  • Misprinted, Damaged, or Defective Items: Any claims for items deemed misprinted, damaged, or defective must be submitted within 30 days after the product has been received by the customer.

  • Lost in Transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

  • Our Error: Claims deemed an error on our part (Cuchara Mountain Park/Print Provider) are covered at our expense, and a replacement or refund will be processed.

  • Submitting a Claim: If you notice an issue with the products or the order, please submit a problem report to our Customer Service team board@cucharamountainpark.org

2. Policy for Season and Day Passes

  • ALL PASS SALES ARE FINAL: Cuchara Mountain Park maintains a strict NO REFUND policy on all Season Passes and Day Passes. Once purchased, these items are non-refundable, non-transferable, and cannot be exchanged.

3. Returns Process and Responsibility (Print-on-Demand Items)

  • Return Address: Contact board@cucharamountainpark.org for return address.

  • Unclaimed/Unrequested Returns: Cuchara Mountain Park does not accept returns or offer refunds for "buyer’s remorse" for POD items.

    • It is best to advise customers to contact Cuchara Mountain Park before returning any products.

    • Cost of Return: If a return is accepted at our discretion, the customer is responsible for all shipping costs associated with returning the item to the designated facility.

    • Unclaimed returns received by the print provider will be donated to charity after 30 days.

  • Liability: If the print provider's facility is not used as the return address, the Customer becomes liable for any returned shipments received at an incorrect location.

4. Shipping Issues and Reshipment Costs (Print-on-Demand Items)

Customers are liable for reshipment costs in the following circumstances:

  • Wrong Address (Insufficient Address): If the customer provides an address that the courier considers insufficient, the shipment will be returned to the facility. The customer will be liable for reshipment costs once an updated address is confirmed (if applicable).

  • Unclaimed Shipments: Shipments that go unclaimed by the customer and are returned to the facility will require the customer to be liable for the cost of reshipment.

5. Non-Returnable Items (Health & Hygiene - Print-on-Demand)

Due to health and hygiene reasons, returns of sealed goods which are not suitable for return, are not accepted.

  • Any returned orders containing items deemed non-returnable for health or hygiene reasons will not be available for reshipping and will be disposed of.

6. Buyer's Remorse, Exchanges, and Size Swaps (Print-on-Demand)

  • Buyer’s Remorse: We do not refund orders for buyer’s remorse (i.e., the customer simply changed their mind).

  • Returns and Size Exchanges (Discretionary): Returns for products and size exchanges are offered at the sole expense and discretion of Cuchara Mountain Park.

    • If Cuchara Mountain Park chooses to accept a return or offer a size exchange, a new order must be placed at the expense of the Customer for the product in the correct size or replacement item.

7. Governing Language

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.